In order to use the new call forwarding SER configuration you need to populate the usr_preferences table in MySQL. Below are a few example rows which show each of the call forwarding types.
Example usr_preferences Call Forwarding Records +------------+-------------+--------------------------------+ | username | attribute | value | +------------+-------------+--------------------------------+ | 5025552001 | callfwd | sip:5025554706@sip.example.com | | 9145551451 | fwdbusy | sip:9145550257@sip.example.com | | 5615553320 | fwdnoanswer | sip:9545553040@sip.example.com |